Shipping policy

Shipping Policy

Most ETX Heritage Co. products are made to order. Please allow time for your order to be produced before it ships.

Processing & Fulfillment

Orders typically require 2–5 business days for production and fulfillment. During holidays, new releases, or periods of high demand, processing may take longer.

Shipping & Delivery

Shipping rates and available delivery methods are calculated and displayed at checkout.

Once your order has shipped, you will receive tracking information when available. Delivery times shown at checkout are estimates and may vary due to carrier delays, weather, holidays, or other circumstances outside our control.

Multiple Shipments

Some items may be produced or fulfilled separately. If your order contains multiple products, they may arrive in separate packages at no additional shipping charge beyond what was shown at checkout.

Incorrect Shipping Addresses

Please review your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible. Once an order has entered fulfillment or shipped, we may not be able to change the address.

Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.

Lost, Delayed, or Damaged Packages

If your tracking information shows unusual delays, your package appears to be lost, or your order arrives damaged, please contact us through our Contact page with your order number and any relevant photos. We’ll review the issue and help determine the appropriate next step.

Questions

If you have questions about your order or shipping, please contact us through our Contact page.